Real-time person-person communication services provide complex
choices regarding the most appropriate media. Industry needs to know:
- which technologies have different uses &
- the set-up requirements for different users
- how rational business & service decisions
can be made.
The project provides this information based on empirical
testing and translates its results to be accessible to industry.
To produce, disseminate and exploit:
- fitness-for-purpose guidelines
- a cost benefit analysis tool
- a fitness-for-purpose evaluation toolkit.